Help Centre

Delivery FAQ

Please check the email for tracking notification, in case you can’t find it please check the junk mail box.

For account holder you can also login for order status, please feel free to Email us to request the tracking if you are not able to find it.

Category: Delivery FAQ

When products leave our warehouse you will be emailed a tracking notification showing the items that have been dispatched and any others that are still being processed.

Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.

95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

If you have not received your order within the specified time frame, please email us and our staff will be happy to lodge an investigation with the courier company on your behalf to track down your parcel. 

Please note: The investigation process can take up to 10 days to resolve. Once our team receives an outcome from the courier company we’ll be in contact with you immediately with a resolution. 

Category: Delivery FAQ

Yes we do offer australian post express post service, you can choose it in checkout page.

There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control, delays may occur during holiday and peak periods or extreme weather conditions,  Australia Post will use the fastest possible transport links to get your order to you as soon as possible.

Category: Delivery FAQ

Yes, we do ship to NZ, you can choose NZ address in checkout page

Category: Delivery FAQ

Definitely, we do sent to the PO BOX address

Category: Delivery FAQ

Here are few steps:

  1. Add item to the shopping cart then go to the cart page
  2. Under basket total click on “Calculate Shipping” and enter your postcode and State
  3. Click on “Update total”

Category: Delivery FAQ

Item will be shipped immediately on the same (regular post cut-off time 8am, express post cut-off time 10am, personalised items takes 1-2 more working days ) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods.

Category: Delivery FAQ

Pick up is welcome and upon appointment only. Please contact us for pick up prior to make the purchase online.

Category: Delivery FAQ

Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.

Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.

95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

Category: Delivery FAQ

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Order & Sale FAQ

1.Please go to the product page then enter your desired quantity then press”add to cart”, for product with variation and select colour/size, the corresponding photo and price will come up.


2.Once you finish adding items, please press “view cart” then you will be redirected to cart page to checkout.

3. In cart page, simply enter your postcode for shipping calculation, the press “proceed to checkout” .

4. Please fill all the postal detail with the star mark*, review the order details and choose payment method, then press “place order” to finalise the payment.

You shall receive the order confirmation if the order is placed correctly,  or please got to the junk mail box to see if the notification is there or contact us for details.

No worries, please just send us an email and mention your order number, we will send a money request that you can pay through credit card or paypal.

We accept direct bank transfer (bank details will turn up after checkout), PayPal,  VISA , Mastercard.

For paypal and credit card payment, please select PAYPAL as payment option in checkout page,  then it will be direct to paypal website and there are options to pay by paypal or credit card,  you do not need to be a paypal user to pay by credit card.

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Return & Refund FAQ

If you have already email us for a return request, you will be contacted soon with more information about your Return Merchandise Authorisation (RMA) request. Our Team will provide you with more information within 1 business days, please keep an eye on your email inbox (or junk mail box) for updates from them, Please note that any items returned to us without an RMA number will not be accepted.

Has your RMA been approved and you have already returned your item/s?

After your RMA is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.

We ask that you allow 2-3 business days from the date that we receive your return parcel from Australia Post, for the inspection to be completed.

Please email us to request rerturn for exchange or refund, order must be returned within 30 days , for item damaged in transit please attach photos within email

Once the return is approved  you will be given a Return Merchandise Authorisation (RMA) number for reference, please send it back to following address:

Dltradingau.com.au
Po box 6721
Silverwater BC 1811

Item returned must be in its original condition and package, otherwise refund or exchange may void

▪ We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

▪ Items for exchange or refund must be returned within 30 days with original package and with all included accessories.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
  2. When Customer choose to return for exchange or refund item with free postage , we will only refund money minus actual original postage
  3. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  4. No returns for change of mind will be permitted for personalised item
  5. Item returned must be in its original condition and package, otherwise refund or exchange may  void

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Warranty FAQ

At dltradingau.com.au you can shop with total peace of mind, all our products have 1 year manufacturer warranty.

  1. For item with defect we will replace and refund for order  within 30 days
  2. For item with defect we will repair it if your order date is over 30 days.
Category: Warranty FAQ

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