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FAQS

Delivery FAQ

▪ We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

▪ Items for exchange or refund must be returned within 30 days with original package and with all included accessories.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redeliver postage. Restocking and other fees may be charged.
  2. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  3. No returns for change of mind will be permitted for personalised item.

 

Order & Sale FAQ

▪ We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

▪ Items for exchange or refund must be returned within 30 days with original package and with all included accessories.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redeliver postage. Restocking and other fees may be charged.
  2. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  3. No returns for change of mind will be permitted for personalised item.

 

Return & Refund FAQ

▪ We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

▪ Items for exchange or refund must be returned within 30 days with original package and with all included accessories.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redeliver postage. Restocking and other fees may be charged.
  2. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  3. No returns for change of mind will be permitted for personalised item.

 

Warranty FAQ

▪ We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

▪ Items for exchange or refund must be returned within 30 days with original package and with all included accessories.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redeliver postage. Restocking and other fees may be charged.
  2. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  3. No returns for change of mind will be permitted for personalised item.

 

Wholesale FAQ

▪ We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

▪ Items for exchange or refund must be returned within 30 days with original package and with all included accessories.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redeliver postage. Restocking and other fees may be charged.
  2. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  3. No returns for change of mind will be permitted for personalised item.