Help Centre

Payment 

▪We accept direct bank transfer (bank details will turn up after checkout), PayPal,  VISA , Mastercard.

▪For paypal and credit card payment, please select PAYPAL as payment option in checkout page,  then it will be direct to paypal website and there are options to pay by paypal or credit card,  you do not need to be a paypal user to pay by credit card.

 

Shipping Policy

▪ Item will be shipped immediately on the same (cut-off time 3pm) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods, transit insurance is normally included for your peace of mind unless specifically stated otherwise.

▪ For international shipping please contact us for details (This website do not handle international  order)

▪ A contact number is strongly recommended to be included in full address.

▪ Pick up is welcome and upon appointment only.

 

Return and Refund Policy

▪ We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

▪ Items for exchange or refund must be returned within 30 days with original package.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
  2. When Customer choose to return for exchange or refund item with free postage , we will only refund money minus actual original postage
  3. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  4. No returns for change of mind will be permitted for personalised item
  5. Item returned must be in its original condition and package, otherwise refund or exchange may  void

▪ Combined shipping available and calculated by system automatically.

 

 Warranty Policy

▪ At dltradingau.com.au you can shop with total peace of mind, all our products have 1 year manufacturer warranty.