Where’s my order?

Please check the email for tracking notification, in case you can’t find it please check the junk mail box.

For account holder you can also login for order status, please feel free to Email us to request the tracking if you are not able to find it.

I Haven’t Received My Order

When products leave our warehouse you will be emailed a tracking notification showing the items that have been dispatched and any others that are still being processed.

Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.

95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

If you have not received your order within the specified time frame, please email us and our staff will be happy to lodge an investigation with the courier company on your behalf to track down your parcel. 

Please note: The investigation process can take up to 10 days to resolve. Once our team receives an outcome from the courier company we’ll be in contact with you immediately with a resolution. 

Do you offer express shipping?

Yes we do offer australian post express post service, you can choose it in checkout page.

There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control, delays may occur during holiday and peak periods or extreme weather conditions,  Australia Post will use the fastest possible transport links to get your order to you as soon as possible.

How do I find out the postage cost for my item?

Here are few steps:

  1. Add item to the shopping cart then go to the cart page
  2. Under basket total click on “Calculate Shipping” and enter your postcode and State
  3. Click on “Update total”

When my order will be dispatched?

Item will be shipped immediately on the same (regular post cut-off time 8am, express post cut-off time 10am, personalised items takes 1-2 more working days ) or next business day after receiving full payment. We deliver using Australia post eparcel and other appropriate methods.

How Long Does Delivery Take?

Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.

Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.

95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.