How long does the return process take?

If you have already email us for a return request, you will be contacted soon with more information about your Return Merchandise Authorisation (RMA) request. Our Team will provide you with more information within 1 business days, please keep an eye on your email inbox (or junk mail box) for updates from them, Please note that any items returned to us without an RMA number will not be accepted.

Has your RMA been approved and you have already returned your item/s?

After your RMA is approved and your item is received at our warehouse, it will be inspected by our Returns and Warranty Team and they will be in contact to advise you of the outcome.

We ask that you allow 2-3 business days from the date that we receive your return parcel from Australia Post, for the inspection to be completed.

Whats the return process?

Please email us to request rerturn for exchange or refund, order must be returned within 30 days , for item damaged in transit please attach photos within email

Once the return is approved  you will be given a Return Merchandise Authorisation (RMA) number for reference, please send it back to following address:
Po box 6721
Silverwater BC 1811

Item returned must be in its original condition and package, otherwise refund or exchange may void

What is your Returns Policy?

▪ We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

▪ Items for exchange or refund must be returned within 30 days with original package and with all included accessories.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redelivery postage.
  2. When Customer choose to return for exchange or refund item with free postage , we will only refund money minus actual original postage
  3. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  4. No returns for change of mind will be permitted for personalised item
  5. Item returned must be in its original condition and package, otherwise refund or exchange may  void