I Haven’t Received My Order

When products leave our warehouse you will be emailed a tracking notification showing the items that have been dispatched and any others that are still being processed.

Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.

95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

If you have not received your order within the specified time frame, please email us and our staff will be happy to lodge an investigation with the courier company on your behalf to track down your parcel. 

Please note: The investigation process can take up to 10 days to resolve. Once our team receives an outcome from the courier company we’ll be in contact with you immediately with a resolution.