Our store will be closed from 24th and reopening on Monday 28th DEC
Wishing you a safe and happy holiday season!
1.When will my order be shipped out?
99% of orders will be sent by next business day after ordering?(extra 1-2 working days for personalised item). Please keep an eye on your email regarding order confirmation and tracking notification (which might be in the junk mail box sometimes)
2. How long does delivery takes?
Once you have placed your order, please allow 1 business day for our team to prepare your order for collection by Australia Post, Delivery times are estimates only as provided by Australia Post and may be affected by external factors beyond our control. Please allow 1 extra business day from the date of placing your order for your goods to be shipped.
Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.
95% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:
– 2-4 days to NSW Metro, SA Metro, and QLD Metro.
– 4-7 days to VIC Metro,VIC Rural, NSW Rural, SA Rural.
– 5-7 days to WA Metro, TAS Metro.
– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.
Delays may occur during holiday and peak periods or extreme weather conditions. *There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.
3. Can you get my order to me any faster?
Yes, Express post can be an option, and it is strongly recommended for last minutes gift, if your postcode is not within express network, auspost will use fastest possible method to deliver your item, pleas refer condition here
4.Will my order arrive before Christmas?
If you order before cut off day, the order may arrive in time, but it is always good to order earlier than later to avoid disappointment, please use express post instead if your order pass the cut off day
If I order after these dates, can I still get my order before Christmas?
Of course! Even if you place an order on or after cutoff day (regular post), it is still quite possible that your order will be delivered before Christmas, we just can’t guarantee it.
|Sydney Metro Areas||18th Dec|
|Melbourne Metro Areas||14th Dec|
|Brisbane Metro Areas||14th Dec|
|Adelaide Metro Areas||14th Dec|
|Tasmanian Metro Areas||14th Dec|
|Perth Metro Areas||12th Dec|
|Darwin Area||11th Dec|
|New Zealand||27th NOV|
|VIC Regional Areas||13th Dec|
|ACT and NSW Regional Areas||15th Dec|
|QLD Regional Areas||13th Dec|
|SA Regional Areas||13th Dec|
|WA Regional Areas||12th Dec|
|TAS Remote Areas||13th Dec|
|NT Alice Springs & NT/QLD remote||10th Dec|
5. Where is my item?
You shall receive a tracking notification (which might be in the junk mail box sometimes) from both of us and auspost, if not please login your account or email us to request one.
6. Will I still get free delivery during the Christmas period?
We are delighted to be able to offer free delivery on all direct orders, regardless of size, value or destination, all year round.
7. I need personalized, does it take longer to process?
Yes, the process time will be 1-2 more working days than regular order.