Christmas FAQ

Our store will be closed from 23th DEC and all orders will be sent on Tuesday 4th DEC, Wishing you a safe and happy holiday season!

1.When will my order be shipped out?

99% of orders will be sent by next business day after ordering. Please keep an eye on your email regarding order confirmation and tracking notification (which might be in the junk mail box sometimes)

2. How long does delivery takes?

Due to a flood of online sales events and pre-Christmas purchasing as well as COVID, australia post warns there will be a major delay , please expect a few more working days on top of below time frame or scolldown a bit to see cut off timeframe

Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.

99% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Metro,VIC Rural, NSW Rural, SA Rural.

– 5-7 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions. *There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

3. Can you get my order to me any faster?

Yes, Express post can be an option, and it is strongly recommended for last minutes gift, if your postcode is not within express network, auspost will use fastest possible method to deliver your item, pleas refer condition here

4.Will my order arrive before Christmas?

If you order before cut off day, the order may arrive in time, but it is always good to order earlier than later to avoid disappointment, please use express post instead if your order pass the cut off day

If I order after these dates, can I still get my order before Christmas?

Of course! Even if you place an order on or after cutoff day (regular post), it is still quite possible that your order will be delivered before Christmas, we just can’t guarantee it.

Sydney Metro Areas18th Dec
Melbourne Metro Areas13th Dec
Brisbane Metro Areas13th Dec
Adelaide Metro Areas13th Dec
Tasmanian Metro Areas13th Dec
Perth Metro Areas8th Dec
Darwin Area8th Dec
 New Zealand3th DEC
VIC Regional Areas13th Dec
ACT and NSW Regional Areas13th Dec
QLD Regional Areas13th Dec
SA Regional Areas13th Dec
WA Regional Areas8th Dec
TAS Remote Areas8th Dec
NT Alice Springs & NT/QLD remote8th Dec

5. Where is my item?

You shall receive a tracking notification (which might be in the junk mail box sometimes) from both of us and auspost, if not please login your account or email us to request one.

6. Will I still get free delivery during the Christmas period?

We are delighted to be able to offer free delivery on all direct orders, regardless of size, value or destination, all year round.