FAQ

Delivery FAQ

Yes, we do ship internationally, but our website only support Australia and New Zealand shipping, if you are from elsewhere please email us enquiry@dltradingau.com.au  for quote and method.

Category: Delivery FAQ

Definitely, we do sent to the PO BOX address

Category: Delivery FAQ

Here are few steps:

  1. Add item to the shopping cart then go to the cart page
  2. Under basket total click on “Calculate Shipping” and enter your postcode and State
  3. Click on “Update total”
Category: Delivery FAQ

Once your order has sent, we will send you a dispatch confirmation email with expected delivery times and details of the carrier (including the tracking number if available).Please also check your spam or junk folder in case it is diverted there.

Registered customer is also able to find out tracking information from “my account” after login.

Category: Delivery FAQ

Pick up form the warehouse is available upon appointment only.

Email: enquiry@dltradingau.com.au

Category: Delivery FAQ

Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.

95% of the orders will be shipped immediately on the same (cut-off time 2pm) or next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

*Guaranteed Next Business Day within the Express Post network (If posted on any business day Monday to Friday in accordance with the conditions set out on the item

Category: Delivery FAQ

 

Order & Sale FAQ

No worries, please just send us an email and mention your order number, we will send a money request that you can pay through credit card or paypal.

We accept direct bank transfer (bank details will turn up after checkout), PayPal,  VISA , Mastercard.

For paypal and credit card payment, please select PAYPAL as payment option in checkout page,  then it will be direct to paypal website and there are options to pay by paypal or credit card,  you do not need to be a paypal user to pay by credit card.

 

Return & Refund FAQ

▪ We try to be fair and accurate with all products and descriptions. Please read descriptions carefully or contact us before making any purchases.

▪ Items for exchange or refund must be returned within 30 days with original package and with all included accessories.

  1. If customer changes mind and chooses to return or exchange item, postage is not refundable and refund is given for the cost of item only, customer is responsible for return and redeliver postage. Restocking and other fees may be charged.
  2. If item is faulty, we will resend the replacement or issue the refund, postage is on us.
  3. No returns for change of mind will be permitted for personalised item.

 

Warranty FAQ

At dltradingau.com.au you can shop with total peace of mind, all our products have 1 year manufacturer warranty.

Category: Warranty FAQ