Christmas FAQ

1.When will my order be shipped out?

99% of orders will be sent by next business day after ordering. Please keep an eye on your email regarding order confirmation and tracking notification (which might be in the junk mail box sometimes)

2. How long does delivery takes?

Due to  Christmas purchasing peak season,  please expect a few more working days on top of below time frame or scolldown a bit to see cut off timeframe

Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.

99% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:

– 2-4 days to NSW Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Metro,VIC Rural, NSW Rural, SA Rural.

– 5-7 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions. *There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.

3. Can you get my order to me any faster?

Yes, Express post can be an option, and it is strongly recommended for last minutes gift, if your postcode is not within express network, auspost will use fastest possible method to deliver your item, There is no guaranteed for overnight express post.

4.Will my order arrive before Christmas?

If you order before cut off day, the order may arrive in time, but it is always good to order earlier than later to avoid disappointment, please use express post instead if your order pass the cut off day.

For details please check out this link.

If I order after these dates, can I still get my order before Christmas?

Of course! Even if you place an order on or after cutoff day (regular post), it is still quite possible that your order will be delivered before Christmas, we just can’t guarantee it.

Sydney Metro Areas18th Dec
Melbourne Metro Areas16th Dec
Brisbane Metro Areas16th Dec
Adelaide Metro Areas16th Dec
Tasmanian Metro Areas16th Dec
Perth Metro Areas8th Dec
Darwin Area9th Dec
 New Zealand3th DEC
VIC Regional Areas15th Dec
ACT and NSW Regional Areas15th Dec
QLD Regional Areas15th Dec
SA Regional Areas15th Dec
WA Regional Areas7th Dec
TAS Remote Areas15th Dec
NT Alice Springs & NT/QLD remote7th Dec

5. Where is my item?

You shall receive a tracking notification (which might be in the junk mail box sometimes) from both of us and auspost, if not please login your account or email us to request one.

6. Will I still get free delivery during the Christmas period?

We are delighted to be able to offer free delivery on all direct orders, regardless of size, value or destination, all year round.