Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to suggest a casino we haven't covered yet? This page explains how to reach Australia Casino and what kind of enquiries we're able to help with.

What we can help with

Australia Casino is an independent comparison site for players in Australia weighing up their options among offshore online casinos. We don't operate any of the casinos featured on this site, hold any player funds, or process deposits and withdrawals on anyone's behalf. That means we're the right people to contact about:

• Corrections or updates to information in our reviews — bonus terms, licensing details, payment methods or game libraries that may have changed
• Feedback on how we present offers such as those from VegasNow, Wincrown or Casea, and the other operators listed on this site
• General questions about how we evaluate and rank casinos
• Suggestions for new or emerging operators we haven't yet reviewed
• Reports of broken links, outdated pages or technical issues on the site

What we can't help with

Because Australia Casino is a review and comparison platform rather than a casino operator, there are some things that fall outside what our team can assist with:

• Account issues — password resets, verification (KYC) problems, deposit or withdrawal delays, or frozen accounts need to go through the casino's own support team, not ours
• Bonus disputes — if a wagering requirement, expiry date or cashout limit hasn't been honoured, the operator in question is best placed to resolve it
• Refunds or chargebacks — these are handled by the casino and your payment provider, not by a third-party comparison site

Every casino we list should publish its own contact details and support hours, typically covering Australian time zones, on its site. Checking those first is usually the fastest way to get an account-specific issue sorted.

Before you get in touch, a quick word on eligibility

The casinos reviewed on this site are offshore operators, licensed outside Australia, and accessible to Australian players who meet the operator's own terms. Players must be 18 years or older, and it's worth checking each operator's terms on eligibility, verification requirements and accepted regions before signing up. If you're contacting us with a question about whether a particular offer applies to you, include the casino name and as much detail as you can so we can point you in the right direction.

If you're concerned about gambling habits

If your enquiry relates to concerns about your own gambling or someone else's, we'd encourage you to visit our Responsible Gambling page first. It covers self-exclusion tools, deposit limits and Australian support services that are better equipped to help than a general contact form.

Other ways to find what you need

A lot of common questions are already answered elsewhere on the site. Our About Us page explains who we are and how we put reviews together, and our Terms and Conditions page covers how this site operates, including our approach to affiliate commissions. If it's non-UK friendly options you're after rather than the Australian market, our Non Gamstop Casinos UK 2026 guide may be more relevant.

A note on how we operate

Australia Casino may earn a commission when readers sign up with a casino through links on this site. This has no bearing on how operators are ranked or reviewed — commission doesn't buy placement, and every rating reflects the same criteria applied consistently across the board. We're happy to explain our process further if you reach out.

Getting a useful response

When you contact us, it helps to include:

• The name of the casino or page your question relates to
• A clear description of what you've noticed or what you'd like to know
• Any links or screenshots that back up what you're reporting, if applicable

This lets us look into the right thing quickly rather than going back and forth on details. We read every message that comes through, though as an independent review team we can't guarantee a response time for every enquiry.