Whats the return process?

Please  email us  if you would like to return item, for item damaged in transit please attach photos within email

Once the return is approved and send it back to following address:

Dltradingau.com.au
Po box 6721
Silverwater BC 1811

Item returned must be in its original condition and package, otherwise refund or exchange may void

Refunds and Returns

If any items purchased are damaged or defective, they can be returned and a full refund (of the total product cost) or replacement will be provided.

Products can not be returned if items have been used. If all or parts of an order is returned due to change of mind, incorrect choice, mistake made by you – please notify us within 7 days, and dltradingau at its sole discretion have the rights to reclaim shipping costs which are charged to us by the couriers and restocking cost if packaging has been opened or damaged. Therefore these cost will be deducted from your order paid total.

What are your trading terms?

  • Our payment terms are strictly 7 days from date of invoice, no stock will be reserved until payment is full paid.
  • All Prices are quoted in Australian dollar.
  • All Prices exclude GST until added at shopping carts final total.
  • All Goods remain the property of Independence Studios until payment is received in full.
  • Goods will not be supplied to overdue accounts until such time as the account is brought up to date.
  • Overdue accounts paid by Credit Card will also attract the fee charged to DL TRADING AUSTRALIA PTY LTD (ABN 92613416845 ) by the Credit Card Company.
  • Prices are subject to change without notice.

 

Some items arrived damaged on delivery, what should I do?

Damage in transit sometimes is unavoidable although we take extra care to pack all our items carefully before dispatch, if you find some of your stock is damaged on arrival, please be sure to report it in writing within 7 days of delivery.

What is the delivery charge?

Delivery charge are typically between 3-10% of the order value. Freight is calculated and charged on the size, weight and destination of the order.

Customer is also welcome to pick up order to avoid shipping fee.

How quickly will my products be delivered?

Order processing time will be 1-2 working days after payment.

deliveries typically occur within:

– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.

– 4-7 days to VIC Rural, NSW Rural, SA Rural.

– 5-6 days to WA Metro, TAS Metro.

– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.

Delays may occur during holiday and peak periods or extreme weather conditions.

What payment types do you accept?

We accept payment online, payapl, Electronic Funds Transfer (EFT), Visa and MasterCard.

A 2% surcharge will apply for credit card and paypal payment.

How do I check the status of my order?

Once you have placed your order through this site, you will receive a confirmation email with an order number.  You can always check the status by click on  “my account” then “order” after login,  a tracking notification will be also sent to your email (may be in junk mail box sometimes) once order is sent.