Please email us if you would like to return item, for item damaged in transit please attach photos within email
Once the return is approved and send it back to following address:
Po box 6721
Silverwater BC 1811
Item returned must be in its original condition and package, otherwise refund or exchange may void
You shall receive the order confirmation if the order is placed correctly, or please got to the junk mail box to see if the notification is there or contact us for details.
If any items purchased are damaged or defective, they can be returned and a full refund (of the total product cost) or replacement will be provided.
Products can not be returned if items have been used. If all or parts of an order is returned due to change of mind, incorrect choice, mistake made by you – please notify us within 7 days, and dltradingau at its sole discretion have the rights to reclaim shipping costs which are charged to us by the couriers and restocking cost if packaging has been opened or damaged. Therefore these cost will be deducted from your order paid total.
Damage in transit sometimes is unavoidable although we take extra care to pack all our items carefully before dispatch, if you find some of your stock is damaged on arrival, please be sure to report it in writing within 7 days of delivery.
Delivery charge are typically between 3-10% of the order value. Freight is calculated and charged on the size, weight and destination of the order.
Customer is also welcome to pick up order to avoid shipping fee.
Order processing time will be 1-2 working days after payment.
deliveries typically occur within:
– 2-4 days to NSW Metro, VIC Metro, SA Metro, and QLD Metro.
– 4-7 days to VIC Rural, NSW Rural, SA Rural.
– 5-6 days to WA Metro, TAS Metro.
– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.
Delays may occur during holiday and peak periods or extreme weather conditions.
No, our prices are wholesale prices and do not include GST.
We accept payment online, payapl, Electronic Funds Transfer (EFT), Visa and MasterCard.
A 2% surcharge will apply for credit card and paypal payment.
Once you have placed your order through this site, you will receive a confirmation email with an order number. You can always check the status by click on “my account” then “order” after login, a tracking notification will be also sent to your email (may be in junk mail box sometimes) once order is sent.